11.12
Professional Profile
Experience with specifying, sourcing, ordering, deployment and support of hardware, licensing and software for internal and external use.
- Analyzing Needs
- Identifying the Best Source
- Working with Manufactures, Wholesalers and Vendors
- Scaling Projects to Budget
- Experience with Windows and OS X Client/Server Operating Systems
- Quality Assurance
- Proactive Maintenance
- Creation and Maintenance of Documentation
- Clear Communicates
- Project Management
- Specializing in E-mail and Virtualization
Professional Experience
Northeast Networking LLC, Wilmington, DE
September 2007 – Present
President and Primary Consultant
Achievements:
Deployment of Hosted Exchange Environment
Deployment of VMware Virtual Infrastructure
Managed Several Successful Location Moves and Migrations for Customers
Responsibilities:
On-Site and Remote Support of Internal and External Systems
Manage Projects
Maintain Systems to Ensure High-Availability
Ensure Superior Customer Satisfaction
Directly Work with Vendors (Apple, Dell, HP, and Wholesalers)
Maintain Partnerships (Cisco, Computer Associates, EMC, Microsoft, Mozy, Rackspace, Symantec, Tandberg Data, Trend Micro, Untangle, and VMware)
SCFoster, New Castle, DE
March 2007 – September 2007
Senior Network Analyst
Achievements:
Successful Migration of Hosting Services to Off-Site Data Center
Spearheaded Managed Services Initiative
Responsibilities:
Support Local and Remote Employees
Deploy and Maintain Physical and Virtual Servers
Administer Active Directory (Server 2003), Exchange 2003, and BlackBerry Enterprise Server
Condé Nast Publications, Wilmington, DE
March 2006 – March 2007 (Contract-to-Hire)
Systems Analyst
Achievements:
Quickly Learned Environment
Consistently Exceeded Expectations
Responsibilities:
Support Windows XP / OS 9/X Clients
Remote Support and Software Deployment Using LANDesk & Timbuktu
Support Several Different Software Packages (ACT!, Creative Suite/CS2, Font Reserve/Suitcase, K4, and Office XP/2003/2004)
Administration of Active Directory (Server 2003) and RSA ACE Server
Provision Wireless Devices via Good
AstraZeneca, Wilmington, DE
January 2006 – March 2006 (Temp)
Help Desk Technician, Level 2
Responsibilities:
Support Employees Using Proprietary Expense Reimbursement Program (AZER)
Clearly Document and Take Ownership of Issues
JPMorgan Chase, Wilmington, DE
November 2004 – November 2005 (Contract-to-Hire)
Service Desk Agent
Achievements:
Placed in “Universal Queue” (Able to Address All Issues)
Obtained Help Desk Analyst Certification
Assisted with Successful Bank One / JPMorgan Chase Help Desk Merger, and Subsequent Migration from Wilmington to Newark
Responsibilities:
Perform User Administration for Citrix Metaframe, Mainframe (ACF2 & RACF), Novell NetWare, UNIX, and Windows Domain (NT4)
Receive and Manage High-Priority Issues
Troubleshoot and Repair VPN Clients
Brandywine School District, Wilmington, DE
July 2004 – September 2004 (Temp)
Technology Relocation Specialist
Responsibilities:
Disassemble, Transport, and Reassemble Computer Equipment While Buildings were Renovated
CompUSA, Wilmington, DE
November 2003 – May 2004
Certified Computer Technician
Achievements:
Obtained A+ Certification
Responsibilities:
Maintain Customer Satisfaction While Repairing Their Systems in a Timely Fashion
Education
Mount Pleasant High School, Wilmington, DE
June 2003
High School Diploma
Certifications
Help Desk Institute
March 2005
Help Desk Analyst
CompTIA
April 2004
A+ Certified Technician (Career ID# COMP001002713509)